Privacy Policy

Introduction

Novix VPN ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our VPN service, website, and mobile application (collectively, the "Service").

Please read this Privacy Policy carefully. By using our Service, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Create an account
• Purchase a subscription
• Contact our customer support
• Sign up for our newsletter
• Participate in surveys or promotions

This information may include your name, email address, payment information, and other contact details.

Usage Information

We collect minimal information about your use of our Service to maintain and improve our service quality:

• Server load information
• Connection attempt timestamps (not linked to personal information)
• Aggregate bandwidth usage
• Service performance data

We do not log your browsing activity, IP addresses, downloaded content, or DNS queries.

Our No-Logs VPN Policy

Novix VPN operates under a strict no-logs policy. This means:

• We do not monitor, record, log, store or share any of your activities while using our VPN service
• We do not store connection timestamps, session information, used bandwidth, traffic logs, IP addresses, or browsing data
• We do not store any information that could identify what you browse, view, or do online via our VPN connection
• We do not store your original IP address or the IP addresses of the VPN servers you use

Our no-logs policy has been independently audited by cybersecurity experts to verify our claims. The audit reports are available upon request.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Respond to your comments, questions, and requests
• Send technical notices, updates, security alerts, and support messages
• Monitor and analyze trends, usage, and activities in connection with our Service
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve your experience with our Service

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• Service Providers: We may share your information with third-party vendors, service providers, and other business partners who need access to such information to carry out work on our behalf.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Protection of Rights: We may disclose your information to protect the rights, property, or safety of Novix VPN, our users, or others.

Google Play Store Compliance

For users who download our application from the Google Play Store, we comply with Google Play's Developer Program Policies, including:

• We do not use your data for any purpose other than providing and improving our VPN service
• We do not sell your personal or sensitive data to third parties
• We clearly disclose our data collection and use practices in this Privacy Policy
• We implement appropriate security measures to protect your data
• We comply with all applicable laws and regulations, including GDPR, CCPA, and other privacy laws

Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information, including:

• AES-256 encryption for all VPN connections
• Perfect Forward Secrecy to ensure that your encrypted data cannot be captured and decrypted later
• Regular security audits and penetration testing
• Secure, encrypted storage of any personal information we do collect

However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to rectify inaccurate or incomplete information
• The right to erase your personal information
• The right to restrict processing of your personal information
• The right to data portability
• The right to object to processing of your personal information
• The right to withdraw consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

GDPR Compliance

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). This means:

• We process your data lawfully, fairly, and transparently
• We collect data for specified, explicit, and legitimate purposes
• We limit data collection to what is necessary for the purposes for which it is processed
• We take steps to ensure data accuracy
• We store data only as long as necessary
• We implement appropriate security measures to protect your data

Our Data Protection Officer can be contacted at dpo@novixvpn.com.

CCPA Compliance

For California residents, we comply with the California Consumer Privacy Act (CCPA). Under the CCPA, you have the right to:

• Know what personal information we collect about you
• Request deletion of your personal information
• Opt-out of the sale of your personal information (note that we do not sell your personal information)
• Non-discrimination for exercising your CCPA rights

To exercise your rights under the CCPA, please contact us using the information provided in the "Contact Us" section below.

Children's Privacy

Our Service is not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: novixvpna@gmail.com
Address: 123 Privacy Street, Secure City, 10001